Receptionist Job Description:
The Receptionist is a highly valued and essential member of the team. The Receptionist is the first voice our customers hear and is responsible for providing customers, insurance partners and team member’s a high quality, individualized customer service experience. The receptionist possesses strong interpersonal, organizational and communication skills and has the ability to troubleshoot and work proactively toward problem-solving.
Receptionist Duties and Responsibilities:
● Greet all customers in a timely, friendly and professional manner
● Answers incoming calls and complete outgoing calls as needed
● Ensure all customer areas are clean and complimentary items are available at all times (refreshments, etc.)
● Set up car rental reservations for incoming customers
● Schedule estimates on the drive-in and tow-in vehicles
● Process daily bank deposits
● Distribute mail and faxes to appropriate personnel
● Collect appropriate and necessary insurance paperwork as required
● Create files for incoming vehicles and ensure all admin information collected
● Scan in documents and file away digitally
● Distribute mail and faxes to appropriate personnel
● Comply with Mahnke safety rules, guidelines, and standards
Qualifications:
● High school diploma or equivalent required.
● Strong computer and keyboarding skills and the ability to use Microsoft Office products.
● Demonstrate effective oral, written and interpersonal communication skills.
● Ability to work effectively with other internal teammates.
● Must be able to work required overtime